Terms and conditions

The Brand Unica Collection is owned by Loewe Investments GmbH, a Swiss based company that operates as an agent for property owners wishing to lease their properties for short- and long-term stays. Loewe Investments GmbH (We) in this agreement acts in the name and on behalf of the owner of the selected property (‘Property Owner’).

The booking confirmation is subject to the availability of the selected property and payment of the Rental Deposit. The Rental Fee and minimum length of stay for each property is available on each specific web page.

The Rental Fee includes at least one set of clean sheets and towels per week per person, utilities (heating, electricity, water), Wi-Fi internet connection and welcoming service between 10:00 and 20:00 (further info point 4.) Additional cleaning services, sheets and towels may be available upon request, the cost of which is to be paid separately.

Utilities are included up to a reasonable daily consumption limit. Within this limit a comfortable stay both in summer and in winter when air conditioning or heating is turned on can be guaranteed. If tenants control energy dissipation by closing the windows, keeping the internal temperature between 20 and 22 Celsius degrees and switching off lights and appliances when not at home, most likely there will be no extra charge. For long-term rentals (more than 1 month) utilities may be charged extra and may be reimbursed at the end of the stay, at the check-out, upon meters reading. In case you are interested in a long-term stay we suggest contacting us and communicate in which period: depending on the season the utilities can vary substantially.

The exact cost of the utilities used is calculated by reading the meters both at the beginning and at the end of the rental period. The number of energy units obtained by reading the meters will be multiplied by the average unit cost, precisely € 0,35 each Kwh of electricity and € 1 each cubic meter of gas. This procedure allows tenants to control consumption during their stay, guaranteeing fairness to the landlord, while supporting the environment by eliminating unnecessary energy usage.

In the unfortunate event that an item is forgotten at one of our properties please contact us via e-mail as soon as you notice. Please describe the item as precisely as possible and note where the item was forgotten exactly (for example: in the washing machine, in the drawer of the master bedroom). You will be contacted to confirm if the item was found and to arrange how and if the item should be returned. We reserve the right to only store lost and forgotten items for a period of 1 month. After this period we will no longer be able to assist in recovering the item.  We take no responsibility for forgotten or lost items and cannot guarantee that the item is found. Postage plus a service cost of € 20 is to be paid by the receiver of the item. We take no responsibility for items that are lost or damaged during postage. We ship the items that we collect once per month only, unless agreed differently at an extra cost.

When you book through Unica Collection you agree to the booking conditions outlined here. Please ensure that you have read the booking conditions carefully to avoid any inconvenience.

There are two alternatives for placing a booking on our website, depending on the property chosen: Instant Booking (book now) and Request Availability.

Instant booking: upon adding your planned arrival and departure dates and number of guests into our website, the booking engine will display immediately if the property is available for those dates and the exact rental fee. Our calendars are always updated. If the property is available, you may confirm the reservation by credit card in real time using our secure payment gateway.

Request availability: after placing an availability request on our website, you will receive an e-mail from one of our staff as to the availability of the chosen property. Once you have received written confirmation of availability by e-mail from us, you may proceed with your booking using the Booking Form that we will send you.

Rental Fee
A Rental Deposit equal to 40% of the Rental Fee must be paid when completing the Booking Form.

The Balance (60%) of the Rental Fee must be received no later than 1 month prior to your stated arrival date. Please follow the instructions provided on the Booking Form and do not hesitate to contact us no later than 1 month prior to arrival in case you prefer to prepay your balance by credit card or bank transfer.

If you make a booking less than 1 month prior to your stated arrival date, the entire Rental Fee (or a copy of the bank’s receipt of the payment in the case of a bank transfer) must be received within 2 working days of receiving the written confirmation of availability, unless otherwise stated on the booking form.

Confirmation of booking
As soon as the Rental Deposit (or full Rental Fee) has been received, you will receive written confirmation of your booking by E-mail, from the online booking system or one of our staff.

Your booking will be treated as cancelled if the entire Rental Fee has not been received by the specified date and a cancellation fee will be charged in accordance with Condition 6.

Please check to ensure that all details on the Booking Form are correct. Property Solutions reserves the right to refuse a booking without explanation. Bookings cannot be accepted from persons under 18 years of age at the time of booking.

All payments must be made in Euro. You may choose to pay either by:

1. Credit Card (Visa, Master Card, American Express) 2% transaction fee is charged on all credit/debit card payments.
2. Bank Transfer in favor of Loewe Investments GmbH, on the following account:

Beneficiary: Loewe Investments GmbH
Beneficiary address: Moosackerweg 24, 4105 Biel-Benken, Switzerland
Bank name: Basellandschaftliche Kantonalbank
Bank Address: Rheinstrasse 7, 4410 Liestal, Switzerland
IBAN: CH4400769403557022002
Swift Code: BLKB CH22
Reason for payment to be stated: Your Booking Number (stated on the booking form)

Please make sure that we receive the rental deposit net of bank fees charged. Send us the bank’s receipt of the payment via e-mail: info@unica-collection.com

Properties may be accessed between 2pm and 8pm on the day of arrival and must be vacated by 10am on the day of departure.

We kindly ask you to inform us of your arrival details (flight/train number, airline company, city of departure and landing time etc.) no later than 1 week prior to your arrival so that we may recommend the best means of transport for you to reach the rental property and arrange the handover of the property key.

It may be possible to arrange for early arrival at your property if requested in advance, although this is subject to availability. If you intend to arrive after 8pm we reserve the right to charge up to € 80 late arrival fee. It is not possible to check-in after midnight.

When completing the Booking Form, you will be required to provide the details of all persons who will be staying at the property for all or part of the rental period. Please be aware that babies must be inserted on the Booking Form as well. For babies we can supply cots/cribs with linen and blanket on request for an additional fee of € 50 per day. The maximum number of people staying in the property must not exceed the number stated in the property description without prior written agreement. We reserve the right to charge an additional fee, to refuse, revoke or cancel your booking at any time, if persons other than those stated in the Booking Form stay at the property or if the maximum number of people stated is exceeded.

For security reasons private functions and events open to people who are not staying at the rented property are not allowed at any time without having previously requested it and given express written authorization. Extra charges may apply for private functions organized at the premises, please enquire should you need to organize an event, we may be able to help.

You agree to keep noise levels to minimum between 11pm and 8am and be considerate of other residents or tourists. Further, please note that We, the Property Owner or one of his/her representatives, reserve the right to access the property, by appointment, at any reasonable time for maintenance or inspection purposes. In such instances you will be contacted in advance unless it is an emergency.

If you wish to cancel your booking you are required to notify us via e-mail prior to your arrival. The appropriate contact details can be found on the “Contact” section of our website. The cancellation will be effective upon our receipt of your written notification. You (the Tenant) may withdraw from the lease obligation under the following conditions:

– until 2 months before arrival: 10% of rental fee is due (to cover administration costs)
– from 1 to 2 months prior to arrival: 40% of rental fee is due
– during the last month prior to arrival or “no-show”: 100% of rental fee is due

You will be required to pay a security deposit to cover costs related to any losses, theft or damage to the property or its contents, caused by you or your guests or visitors during the period of your stay (Security Deposit).

The Security Deposit amount specific for the rented property will be reserved on the Tenant’s credit card upon arrival and will be released at the latest 1 week after the departure once the inspection of the property has been completed and any damage or theft professionally quoted. The property keys will not be provided and access to the property will be denied if the Security Deposit is not processed as specified above.

You must inform us as soon as possible in the event of any losses, theft or damage to the property or its contents during your stay. You will be liable to pay reasonable compensation for the loss, theft or damage, to be determined by the Property Owner. We reserve the right to deduct from the Security Deposit the calculated value of the loss, theft or damage, as well as the cost of any services that you request that are not covered by the Rental Fee. If the value of the loss, theft or damage exceeds the value of the Security Deposit, we will be entitled to charge the balance to your credit card, or you will be required to pay the balance by bank transfer within 7 days of receiving our written notification. You will receive written confirmation by email from us of any such charges no later than 7 days following your departure.

In the event that any keys to the property are lost by you, the guest, or your visitors during your stay, or if you fail to return them at the end of your stay, we are entitled to charge a Fine between € 50 – € 200. In the event of being locked out because of forgetting the keys inside the property we reserve the right to charge € 50 to arrange the property to be opened. In the event that the guest requires the presence of our staff during the stay for a reason that we may consider unnecessary, we will charge up to € 30 for each call.

The Property Owner reserves the right to alter furniture, internal fittings or amenities in the property without prior notice. Although we make every effort to update the pictures advertised, we cannot take responsibility for minor differences between the illustration, text or photograph and the actual property. If substantial changes are made to essential parts of the property we will inform you as soon as possible.

It is your responsibility to keep the property and all furniture, internal fittings and amenities in the same condition as they were upon your arrival. You must leave the property reasonably clean and orderly upon your departure. We reserve the right to charge an extra cleaning fee of between € 50 – € 100 in cases where: 1. Properties are extraordinarily dirty and require substantial cleaning upon your departure; 2. Large quantity of garbage is left inside the property upon departure.

In the unlikely event that you should encounter any technical problems, or you are unsatisfied with the cleanliness of the property upon arrival, please contact us immediately to ensure that necessary arrangements can be made as soon as possible. Any complaints must be addressed to us in writing e-mail at the beginning of your stay. No refunds or compensation will be paid regarding complaints made after the end of your stay or if you fail to contact us immediately upon choosing to vacate the property during your stay.

Sub-leasing of the property is prohibited. Pets are not permitted in the property, unless expressly agreed in writing. Extra charges may be requested. Smoking is prohibited in all the properties, unless otherwise expressly agreed in writing. Transgressors will be charged Fines between €50 – €500.

In the unlikely event that it is necessary for us to cancel your booking, we will inform you as soon as possible, and if requested, we will make every effort to arrange an alternative property as similar as possible to your original specifications. Should such a substitute property not be available or acceptable to you, we will refund in full all money paid and we shall be under no further liability.

Neither We nor the Property Owner shall be responsible for personal injury of any person residing in or visiting the property unless it results from the proven negligence of ourselves or our employees.

Neither We nor the Property Owner can be held responsible for any breakdown of mechanical equipment such as pumps or boilers etc., nor for failure of public utilities such as water or electricity supply. In the unlikely event of a breakdown of mechanical equipment such as pumps or boilers etc., you are required to contact us to ensure that necessary arrangements are made as soon as possible.

Neither We nor the Property Owner is responsible for noise, nuisance or disturbances caused by third parties and/or originating beyond the boundaries of the property. Compensation for a third-party activity will be at the discretion of the Property Owner and We will be under no obligation.

Neither We nor the Property Owner will take responsibility for events and occurrences beyond their control such as adverse weather conditions i.e. high tide, fires, airport strikes etc., which are out of our control.

Neither We nor the Property Owner are liable for any theft that occurs within the rented property.

The properties offered by Unica Collection are privately owned residential properties. Therefore, the individual architecture and furnishings of each property reflects the local culture and traditions as well as the Property Owner’s personal taste. It is precisely this type of accommodation that Unica Collection specializes in offering, so that you can enjoy an authentic experience of living like a local and appreciating the unique Italian lifestyle in comfort.

We take great care in selecting properties that offer comfort and style and with which we are confident our clients will be extremely satisfied. However, we cannot exclude the possibility that because of the specific heritage, architecture, culture and traditions, minor inconveniences may be encountered. Such inconveniences cannot be accepted as reasonable complaints.

This Agreement is governed by Swiss Law, and the parties submit to the jurisdiction of the courts of Switzerland.